Shipping policy
Shipping Policy
This shipping policy explains how and when your order is processed and delivered after you shop with Norqil.
Order processing time
All orders are processed within 1 to 3 working days. Orders aren't processed at weekends or on public holidays. During busy periods delivery may take a little longer, and if that happens we'll let you know by email.
Delivery time
Delivery times vary by destination and are estimates. Once your order has been dispatched, it usually arrives within 7 to 15 working days. Together with our processing time of 1 to 3 working days, the total time from order to delivery is normally 8 to 18 working days. Please note that delivery can be affected by factors beyond our control, such as customs clearance or courier delays.
Delivery method
All orders are dispatched from our warehouse at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Orders are sent by tracked standard delivery through trusted couriers such as Royal Mail, Evri, DHL and UPS, depending on the destination. Every order is sent with tracking, and a tracking number is sent to you as soon as your order is on its way.
Where we deliver
We deliver to customers in the United Kingdom, the EU/EEA and selected international destinations. If your country isn't available at checkout, please get in touch at info@norqil.com before placing your order.
Shipping costs
Any shipping costs are shown clearly at checkout before you complete your purchase. There are no hidden fees.
Order tracking
Once your order has been dispatched, you'll receive a confirmation email with tracking information where available. It can take up to 48 hours for tracking updates to appear.
Customs and duties
The customer is responsible for any customs duties, import taxes or other charges that may apply on delivery. Norqil is not responsible for delays caused by customs authorities.
Incorrect address
It's the customer's responsibility to provide a correct and complete delivery address. We aren't responsible for shipments that can't be delivered because of an incorrect or incomplete address.
Lost or damaged parcels
If your parcel arrives damaged, or doesn't arrive at all, please contact us at info@norqil.com as soon as possible so we can help put things right.
Contact
If you have any questions about our shipping policy, please get in touch at info@norqil.com.